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- •Owners frequently praise the staff for being friendly, helpful, and welcoming, especially at reception. - Clinicians are described as listening carefully, explaining clearly, and helping owners feel heard and reassured. - Pet handling comes through as a strength, with positive comments about calm treatment of dogs and thoughtful arrangements for rabbits in the waiting area.
- •Owners praise kind, compassionate handling, including good support for a nervous terrier and thoughtful accessibility adjustments for a guide dog owner. - Some reviewers say access is good, including being seen the same day, and Dr Richard is singled out for clear, personable consultations. - Several complaints focus on the V.I.P.
- •Several positive reviews describe excellent service, saying pets are well cared for and treated warmly on visits. - The pet plan is seen as a plus, particularly for including vaccines and six-monthly check-ups. - One reviewer says the Danescourt branch can be inconsistent depending on which vet you see, though they also praised two vets for being confident, caring, and informative.