Heath Vets Danescourt – Vets in Cardiff
Clinic Overview
Heath Vets Danescourt is a vet practice that is also listed as a veterinary nurse training facility. From the latest reviews, owners most often describe routine care and ongoing support (including a pet plan that includes vaccinations and 6‑monthly check-ups), but experiences appear inconsistent depending on which vet you see. A small number of reviews raise serious concerns, including an allegation of diagnosis leading to euthanasia without tests or X‑rays, and a separate complaint about being refused an appointment for a cat because it was registered with another provider, even when the owner offered to pay and register.
Services
- •Veterinary nurse training facility (listed in the clinic’s structured information).
- •Pet plan mentioned by clients, described as including all vaccinations and 6‑monthly check-ups.
- •Spaying (cat) requested by a reviewer; the reviewer reports being refused because their cat was registered elsewhere.
- •Euthanasia is discussed in one review (with allegations around diagnostic process prior to the decision).
People
- •Jess: described by a reviewer as “efficient and knowledgeable,” taking time to explain treatment options and costs clearly.
- •Mr Broughton: named in a 1‑star review alleging he convinced the owner their dog had bone cancer and proceeded without tests or X‑rays; the same reviewer also alleges he dismissed a junior vet’s differing opinion.
- •Reception team (unnamed): one reviewer reports being told “No” when asking for help with a potentially pregnant cat that was registered elsewhere, even after offering to pay and register.
Reviews
4.3 stars from 56 reviews. - Positive routine-care experiences: repeated comments about “excellent service” and pets being treated warmly on visits.
- •Preventative-care plan: one reviewer specifically values a pet plan for including vaccines and 6‑monthly check-ups.
- •Inconsistency by clinician: one owner describes this branch as “hit and miss,” saying it “depends on what vet you get,” while praising two vets who were hands-on, informative, and clear about next steps.
- •Access/policy complaint: a reviewer says the clinic refused to see their cat because it was registered with another provider, even when the owner offered to pay and register.
- •Serious allegation about clinical decision-making: one review claims a dog was put to sleep after a cancer diagnosis without tests or X‑rays, and raises concerns about conflicting opinions within the team.
Special Services
Animals Treated at Heath Vets Danescourt
Animals We Treat
Companion Animals
Opening Hours – Heath Vets Danescourt
Opening Hours
Hours
Reviews for Heath Vets Danescourt
Note: Showing the 5 most recent Google reviews out of 56 we track in total. Recent reviews may not be representative of overall sentiment.
James Richards
3 months ago
Sue Howells
3 weeks ago
Excellent service from these vets. Pets are well cared for and treated like one of their own on every visit.
Sue Howells
3 months ago
Excellent service from these vets. Pets are well cared for and treated like one of their own on every visit.
Robyn Sterio
4 months ago
The pet plan is a great idea especially as it includes every vaccine and 6 monthly check ups. The Rhwbina vets is always 100% the best vets I’ve ever used. No matter the animal they interact and show genuine love and care for each pet. Always highly recommended for his branch. Unfortunately the Danescourt branch is hit and miss. It all depends on what vet you get. So far I’ve only had 2 highly recommendable veterinary doctors in the matter of a few years which is disappointing. But those two vets that did make my experience one to talk about were amazing. They were confident they were friendly. They were hands on and loving to my pet and fully informative with advice and next steps.
Robyn Sterio
2 months ago
The pet plan is a great idea especially as it includes every vaccine and 6 monthly check ups. The Rhwbina vets is always 100% the best vets I’ve ever used. No matter the animal they interact and show genuine love and care for each pet. Always highly recommended for his branch. Unfortunately the Danescourt branch is hit and miss. It all depends on what vet you get. So far I’ve only had 2 highly recommendable veterinary doctors in the matter of a few years which is disappointing. But those two vets that did make my experience one to talk about were amazing. They were confident they were friendly. They were hands on and loving to my pet and fully informative with advice and next steps.
Evan Rees
4 months ago
I asked if this vets could spay my female cat who is very likely to be pregnant since her first season. As I’m on UC she is registered with the PDSA and they have a vast waiting list for this service, so they recommend that you seek help with a private vet practice. Even though this is my most local vet, I was told that they wouldn’t do anything for a cat registered elsewhere. To this I responded so I have an animal in need and you won’t help her? The receptionist flatly said “No!” I reiterated that I would be happy to pay and register her with them; yet still a firm “No!” What type of vet turns an animal / pet owner in need away, when they clearly need help?! I would NOT recommend a vets that sticks to weird and unusual policies regarding potential new customers and their pets.
Evan Rees
7 months ago
I asked if this vets could spay my female cat who is very likely to be pregnant since her first season. As I’m on UC she is registered with the PDSA and they have a vast waiting list for this service, so they recommend that you seek help with a private vet practice. Even though this is my most local vet, I was told that they wouldn’t do anything for a cat registered elsewhere. To this I responded so I have an animal in need and you won’t help her? The receptionist flatly said “No!” I reiterated that I would be happy to pay and register her with them; yet still a firm “No!” What type of vet turns an animal / pet owner in need away, when they clearly need help?! I would NOT recommend a vets that sticks to weird and unusual policies regarding potential new customers and their pets.
Gail Mill
a year ago
Am considering legal action as I had my dog put down after Mr Broughton convinced me she had bone cancer in her leg. I had thought it was a dislocated shoulder after a fall in the house. No tests, or x-rays were done and did not realise this was negligence. He also convinced me the swelling around my other dogs back end was his anal glands. He had nerve damage of some sort to his back legs. I took both of them back repeatedly as I was not happy with the diagnosis. A junior vet thought it was a dislocated shoulder for one and an infection in the other. Mr Broughton was present on both occasions and rubbished her each time. Unfortunately I believed the owner. I have written a previous review but it appears to have gone into the ether! Let's hope this can be viewed to prevent someone else's pet being put down!!
Gail Mill
a year ago
Am considering legal action as I had my dog put down after Mr Broughton convinced me she had bone cancer in her leg. I had thought it was a dislocated shoulder after a fall in the house. No tests, or x-rays were done and did not realise this was negligence. He also convinced me the swelling around my other dogs back end was his anal glands. He had nerve damage of some sort to his back legs. I took both of them back repeatedly as I was not happy with the diagnosis. A junior vet thought it was a dislocated shoulder for one and an infection in the other. Mr Broughton was present on both occasions and rubbished her each time. Unfortunately I believed the owner. I have written a previous review but it appears to have gone into the ether! Let's hope this can be viewed to prevent someone else's pet being put down!!
Lucky N
7 years ago
Always a calm and caring environment. Jess is extremely efficient and knowledgeable. She takes time to explain treatment options and costs involved clearly. Although busy the whole team takes time to ensure both pet and owner looked after with dignity and respect.
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