Heath Vets Danescourt

- Several positive reviews describe excellent service, saying pets are well cared for and treated warmly on visits. - The pet plan is seen as a plus, particularly for including vaccines and six-monthly check-ups. - One reviewer says the Danescourt branch can be inconsistent depending on which vet you see, though they also praised two vets for being confident, caring, and informative.

Heath Vets Danescourt is a veterinary practice in Cardiff with a mixed but generally positive review profile. Existing information indicates that it is a veterinary nurse training facility and that it offers a pet plan clients say includes vaccinations and six-monthly check-ups. Recent feedback is strongest on caring routine service, although some clients describe inconsistency between vets and a firm policy around pets registered elsewhere.

Services

•Preventative and routine care: Reviews mention regular visits, warm handling, and a pet plan that includes all vaccinations and 6-monthly check-ups.
•Veterinary nurse training: The practice is listed as a veterinary nurse training facility.
•Consultations and treatment discussions: One reviewer specifically praised clear explanations of treatment options and costs.
•Surgical and end-of-life cases: Client feedback references a requested cat spay that was declined because the pet was registered with another provider, and also references euthanasia/end-of-life care.

Pricing

No published pricing information is currently available for this clinic.

People

•Jess: Praised by a reviewer as efficient and knowledgeable, with clear explanations of treatment options and costs.
•Mr Broughton: Named in a serious complaint about diagnosis and decision-making in an end-of-life case.
•Reception team: One reviewer describes being refused help for a cat registered elsewhere, even after offering to pay and register.
•Other vets at the branch: One client said two unnamed vets stood out for being confident, friendly, hands-on, and clear about advice and next steps.

Reviews

Heath Vets Danescourt has 4.3 stars from 56 Google reviews. Recent written feedback shows a mixed picture.

•Several positive reviews describe excellent service, saying pets are well cared for and treated warmly on visits.
•The pet plan is seen as a plus, particularly for including vaccines and six-monthly check-ups.
•One reviewer says the Danescourt branch can be inconsistent depending on which vet you see, though they also praised two vets for being confident, caring, and informative.
•Negative feedback includes a complaint about the practice refusing to see a cat registered elsewhere, and an older serious allegation questioning diagnosis and testing before a euthanasia decision.

Reviews for Heath Vets Danescourt

Note: Showing the 10 most recent Google reviews out of 56 we track in total. Recent reviews may not be representative of overall sentiment.

James Richards

6 months ago

Sue Howells

Excellent service from these vets. Pets are well cared for and treated like one of their own on every visit.

Robyn Sterio

7 months ago

The pet plan is a great idea especially as it includes every vaccine and 6 monthly check ups. The Rhwbina vets is always 100% the best vets I’ve ever used. No matter the animal they interact and show genuine love and care for each pet. Always highly recommended for his branch. Unfortunately the Danescourt branch is hit and miss. It all depends on what vet you get. So far I’ve only had 2 highly recommendable veterinary doctors in the matter of a few years which is disappointing. But those two vets that did make my experience one to talk about were amazing. They were confident they were friendly. They were hands on and loving to my pet and fully informative with advice and next steps.

Evan Rees

10 months ago

I asked if this vets could spay my female cat who is very likely to be pregnant since her first season. As I’m on UC she is registered with the PDSA and they have a vast waiting list for this service, so they recommend that you seek help with a private vet practice. Even though this is my most local vet, I was told that they wouldn’t do anything for a cat registered elsewhere. To this I responded so I have an animal in need and you won’t help her? The receptionist flatly said “No!” I reiterated that I would be happy to pay and register her with them; yet still a firm “No!” What type of vet turns an animal / pet owner in need away, when they clearly need help?! I would NOT recommend a vets that sticks to weird and unusual policies regarding potential new customers and their pets.

Gail Mill

1 year ago

Am considering legal action as I had my dog put down after Mr Broughton convinced me she had bone cancer in her leg. I had thought it was a dislocated shoulder after a fall in the house. No tests, or x-rays were done and did not realise this was negligence. He also convinced me the swelling around my other dogs back end was his anal glands. He had nerve damage of some sort to his back legs. I took both of them back repeatedly as I was not happy with the diagnosis. A junior vet thought it was a dislocated shoulder for one and an infection in the other. Mr Broughton was present on both occasions and rubbished her each time. Unfortunately I believed the owner. I have written a previous review but it appears to have gone into the ether! Let's hope this can be viewed to prevent someone else's pet being put down!!

Lucky N

7 years ago

Always a calm and caring environment. Jess is extremely efficient and knowledgeable. She takes time to explain treatment options and costs involved clearly. Although busy the whole team takes time to ensure both pet and owner looked after with dignity and respect.