Cardiff PDSA Pet Hospital, The Marian and Christina Ionescu Centre
#13 Vet in Cardiff, Glamorgan
Cardiff PDSA Pet Hospital, The Marian and Christina Ionescu Centre – Vets in Cardiff
Clinic Overview
Cardiff PDSA Pet Hospital (The Marian and Christina Ionescu Centre) is part of PDSA, a charity-run pet hospital that (per clinic data) provides emergency veterinary services and is a Veterinary Nurse Training facility. Recent reviews describe the hospital as set up for urgent same-day problems as well as difficult end-of-life situations: owners mention being told to “come down straight away” when a dog was unwell, and others describe support around euthanasia and aftercare decisions. Experiences are mixed—alongside multiple accounts of prompt help and clear explanations of “next steps,” there are also serious complaints about aftercare for a stitched wound and out-of-hours prioritisation for a deteriorating kitten.
Services
- •Emergency / urgent care (clinic data; reviews describe being advised to attend “straight away” for an unwell dog, and requests for urgent appointments being accommodated).
- •Wound management: one review describes stitches being placed in a dog’s leg (with a complaint about what was provided afterwards).
- •End-of-life care: euthanasia is explicitly mentioned in a review.
- •Aftercare arrangements: one review discusses cremation preferences (individual vs. shared cremation), reporting the outcome did not match their wishes.
- •Veterinary Nurse Training facility (clinic data).
People
- •Reception staff are repeatedly mentioned for booking urgent appointments quickly (“booked us in straight away”) and for being helpful—though one reviewer reports a distressing call where their pet was said to be listed as “deceased” on the system.
- •Vets and veterinary nurses are described by some owners as taking time to understand the problem and explain next steps, and as helping keep pets comfortable during visits.
- •Reviews also include allegations of inadequate post-procedure support after stitches (no anaesthetic/antibiotics/dressing claimed), and dissatisfaction with clinical triage advice given before a scheduled appointment.
Reviews
Google rating: 4.6 stars from 1478 reviews. “”
- •Fast access in urgent situations: multiple owners describe being seen quickly when worried about a pet’s condition.
- •Clear communication in the consult: one owner says the vet took time to understand issues and explain “next steps.”
- •Kindness during distressing events: several reviews mention staff being kind and empathetic, including during a pet’s final visit.
- •Donation-supported model: reviewers explicitly note the hospital relies on donations and frame care as “worth the donation.”
- •Conflicting reports on care quality and aftercare
- •one review alleges poor wound aftercare after stitches (no anaesthetic/antibiotics/dressing provided),
- •another alleges out-of-hours urgency was not recognised for a vomiting/diarrhoea case in a kitten,
- •one reports cremation arrangements did not follow their stated wishes.
Special Services
Animals Treated at Cardiff PDSA Pet Hospital, The Marian and Christina Ionescu Centre
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Cardiff PDSA Pet Hospital, The Marian and Christina Ionescu Centre
Opening Hours
Hours
Reviews for Cardiff PDSA Pet Hospital, The Marian and Christina Ionescu Centre
Note: Showing the 5 most recent Google reviews out of 1478 we track in total. Recent reviews may not be representative of overall sentiment.
Cameron Knight
in the last week
Told me to come down straight away when my dog was not well unfortunately he didn't make but the team were really kind. Thank you.
Sharon Keightley
in the last week
Very helpful vets and staff
Travis Scott
3 weeks ago
Jennifer Griffin
3 weeks ago
After stitches were put in my dogs leg the vet gave no Anastasia or antibiotics and sent my dog home with no dressing over her wound . Very distressing.
Amanda Lawrence (poisondwarf66)
a month ago
Joan Forrest
a month ago
When I needed help with my dog they were there. Reception staff, vet nurses and vets were all helpful and I’d like to thank them all. They rely on donations so anything you can afford when you go to see them is put to good use.
Ceri Alm
a month ago
If I could give 0 I would I know its a charity but what a let down . Absolutely disgusting vets Not only did I have to put my 12 year old dog to sleep But I wanted her cremated on her own to have her ashes back .they only cremated her with other dogs . Witch wernt my wishes. And not only that when I first rang them to get appointment she told me she was already on the system as deceased Really bad experience with cardiff pdsa Would never use them again Run free my girl 🐕 ❤️
Shauna-leigh Davies
2 months ago
This hospital let my kitten die. I know it’s a charity run by donations, but I don’t think I can go back after this for my other cat. I rang the emergency service at 6:17am on 16/07/25 for an appointment for my 10 week old kitten. He had a week of diarrhoea and vomiting. I got told he isn’t really classed as a serious emergency for out of hours and to call back at 9am when the whole practice opens. I rang back, the receptionist told me the vet advised to put him on a bland diet of chicken and rice. He had an appointment made for Monday 18/07/25, which was still 2 days away. My kitten died Sunday morning. I believe the vet failed my kitten. I knew my kitten was slowly getting worse, and as a vet, should prioritise a declining kitten. If he had an appointment earlier, he could have been saved. I believe something should be done about this, this cannot be ignored.
Gregg Watts
3 months ago
They were all brilliant, very polite. They helped us with our 12-year-old Bedlington terrier, making our pup feel comfortable whilst she was there. The vet took time to understand the issues that our pup is going through and explained what the next steps were for her. They're worth the donation for the service they provide. They're all very kind and empathetic people and will do anything to help.
Clare Studley
a year ago
I can't thank the staff here enough. We called in desperate need of an urgent appointment for our 8 month old french bulldog Martha-May. The reception staff were extremely helpful and very kindly booked us in straight away. From start to finish, the veterinary team was extremely attentive to Martha-May and could not do enough for her and us. All staff provided a professional and friendly service. We can not recommend the PDSA enough, and I would kindly ask for people to donate any old blankets or towels you may have as they are always in need of these items. Once again, thank you to all the staff of the PDSA cardiff.
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