Heath Vets Cyncoed

- Staff communication and handling: owners say reception staff are warm and helpful even when dogs are “behaving less than perfectly,” and clinicians “take the time to listen,” explain clearly, and give advice. - Pet comfort in-clinic: one rabbit owner describes being guided to a quiet corner to wait away from anything that might scare their bunnies. - Appointments and access: one reviewer reports “prompt appointments,” while another says the practice has “gone down hill” due to uncertainty around opening arrangements since covid (they felt they had to call to check it was open), despite still describing the vets as “fantastic” and reception as “amazing and very helpful.”

Services

•General vet consultations (owners describe clinicians listening to concerns, explaining clearly, and offering advice).
•Rabbit care mentioned explicitly (nail clipping for bunnies).
•Nurse-led care mentioned (a nurse carrying out nail clipping efficiently).
•Preventive care referenced via an in-house pet health scheme that helps spread costs for
•boosters
•check-ups
•flea treatment
•Veterinary nurse training facility (as listed in the clinic data).

Reviews

Google rating: 4.6 stars from 51 reviews.

•Staff communication and handling: owners say reception staff are warm and helpful even when dogs are “behaving less than perfectly,” and clinicians “take the time to listen,” explain clearly, and give advice.
•Pet comfort in-clinic: one rabbit owner describes being guided to a quiet corner to wait away from anything that might scare their bunnies.
•Appointments and access: one reviewer reports “prompt appointments,” while another says the practice has “gone down hill” due to uncertainty around opening arrangements since covid (they felt they had to call to check it was open), despite still describing the vets as “fantastic” and reception as “amazing and very helpful.”

Reviews for Heath Vets Cyncoed

Note: Showing the 5 most recent Google reviews out of 51 we track in total. Recent reviews may not be representative of overall sentiment.

Lisa Evans

4 months ago

Lovely and helpful staff, great service, would highly recommend

6 months ago

Helen C

5 months ago

All the staff here are so friendly and helpful, we’re always put at ease and feel listened to. The reception staff always seem pleased to see us and are kind and warm with us even when our dogs are behaving less than perfectly. The clinician I have seen has always taken the time to listen to concerns and explain things clearly as well as offer advice.

8 months ago

Ashley Kitto

9 months ago

This particular vets have gone down hill in my opinion due to opening times since covid. I have to call to check they are open. I have started to look around for alternative vets due to the opening times. I would say the vets themselves are fantastic. Today I called and the receptionist was amazing and very helpful.

12 months ago

kate lee

a year ago

Wendy Brown

2 years ago

Peter C

3 years ago

Brought our bunnies in to have their nails clipped. Even though it was close to closing time, all staff were kind and cheerful. We were directed to a quiet corner to wait, away from anything that might scare the bunnies. Nurse was lovely and very efficient. This was my first visit and I was very happy with the overall experience.

Rhian from Wales A

4 years ago

Prompt appointments, great staff. Our dog likes going to the vets! Practice has it's own health scheme for pets which helps spread the cost for boosters, check ups and flea treatment. Check out website for more comprehensive information.