Heath Vets Rhiwbina

Heath Vets Rhiwbina is listed as a veterinary nurse training facility and as offering emergency veterinary services (noted as 24/7 or extended hours in the clinic data). Reviews most often describe routine appointments for dogs and cats, with repeated mentions of staff taking time to settle anxious pets and vets explaining plans clearly. However, a minority of recent reviews raise practical concerns about booking mix-ups, missed wellness checks, and having to chase test results, alongside one report of unexpectedly high fees for a short consult plus medication.

Concrete points owners mention

• •Nurses taking extra time to help nervous dogs relax during visits (e.g., anxious pets being made comfortable).
• •Vets explaining what’s happening “clearly” during consultations.
• •Admin/booking issues reported by a long-term client (appointments not recorded correctly; conflicting guidance on scheduling two procedures; a wellness check forgotten).
• •Follow-up communication concerns in one review (test results not proactively provided).

Services

Based on the clinic data and the written reviews available

• •Emergency veterinary services (described in clinic data as 24/7 or extended hours).
• •Veterinary nurse training facility (clinic data).
• •General consultations/check-ups (owners describe standard appointments for dogs and cats).
• •Wellness checks (mentioned by a reviewer as being booked alongside a check-up).
• •Vaccinations (referenced in a pricing complaint about vaccination costs being higher than average).
• •Ear treatment/medication (one owner mentions being given ear drops).
• •Tests with results to be communicated (one owner reports needing to chase test results).
• •Procedures (referenced generally in relation to whether two procedures could be booked on one day; the procedures themselves aren’t specified).

Pricing

• •One reviewer reports being charged £270 for a 10-minute appointment plus ear drops, and says this felt much higher than expected compared with other practices.
• •Another pricing signal in the same review: vaccination prices were described as higher than average (no specific figures given).

People

No individual vets or nurses are named in the information provided. Across reviews, owners most consistently comment on

• •Nurses helping anxious dogs cope with visits, by taking time to settle them and reduce stress during the appointment.
• •Vets explaining issues and next steps clearly during the consult.
• •A contrasting account from one long-term client describing inconsistent communication between staff members about what could be booked in a single visit, plus admin errors around bookings.

Reviews

Google rating: 4.6 stars from 219 reviews.

• •Multiple owners describe patient handling of anxious pets, especially dogs that dislike vet visits, with staff taking time to make them comfortable.
• •Several reviews mention clear explanations from the vet and a welcoming front-of-house experience.
• •A minority of reviews report process and communication problems, including booking errors, a missed wellness check, conflicting instructions from staff, and needing to chase test results.
• •Cost concerns appear in one detailed review, which cites a specific high bill and a perception that vaccinations cost more than expected.