Heath Vets Rhiwbina

- Recent reviews are largely very positive, with many owners describing a friendly, welcoming atmosphere from reception onwards. - Handling of nervous pets is a repeated strength, with both cats and dogs described as being treated patiently and gently by nurses and vets. - Clear communication during consultations is another common theme, including explanations of concerns, treatment and what happens next.

Heath Vets Rhiwbina is an IVC Evidensia practice in Cardiff. The clinic offers emergency veterinary care alongside routine appointments, and is also noted as a veterinary nurse training facility. Recent feedback is mostly positive, especially around kind handling of anxious pets, clear explanations from vets, and a warm front-of-house team, though a few clients report booking and follow-up communication issues.

Services

•Emergency veterinary care is listed in the clinic information, with 24/7 or extended-hours cover.
•General veterinary appointments including consultations, check-ups and wellness checks for dogs and cats. Recent reviews mention visits for puppies, senior cats and nervous dogs.
•Preventive care and follow-up treatment, including vaccinations, tests where results are communicated afterwards, and follow-up appointments to discuss next steps.
•Medical treatment and procedures, including ear treatment/medication and other procedures discussed as part of ongoing care.
•Support for anxious pets, which comes through strongly in reviews, with nurses and vets praised for helping frightened animals settle during examinations and treatment.
•Veterinary nurse training facility, according to the clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

Vet Joanne is named positively in a recent review for her caring manner and clear explanations. Across reviews, clients also frequently praise the nurses for helping anxious pets feel more comfortable, and describe the wider team as friendly and welcoming. A small number of reviews mention inconsistent communication between staff around bookings and follow-up.

Reviews

Google rating: 4.6/5 from 225 reviews.

•Recent reviews are largely very positive, with many owners describing a friendly, welcoming atmosphere from reception onwards.
•Handling of nervous pets is a repeated strength, with both cats and dogs described as being treated patiently and gently by nurses and vets.
•Clear communication during consultations is another common theme, including explanations of concerns, treatment and what happens next.
•A minority of reviews raise concerns about admin and communication, including booking errors, missed wellness checks, chasing test results, and feeling that costs were high.

Reviews for Heath Vets Rhiwbina

Note: Showing the 10 most recent Google reviews out of 225 we track in total. Recent reviews may not be representative of overall sentiment.

Jennifer Salter

3 weeks ago

My cat is nearly 16 and understandably very frightened at these visits but the Nurse was very kind while doing examinations.

Mike Cowburn

1 month ago

Always friendly but professional. Not the cheapest but always a good service! Have used them since 1977!

Helen C

lorraine daws

This Practise is so warm and welcoming from the minute you step into the reception and their brilliant staff, that were just so lovely. We didnt have to wait more than a couple of minutes before we met the Vet, Joanne, what a lovely, caring lady she is. She fully understood our concerns about our beautiful Ragdoll, Boris, she explained everything clearly as well as giving us a complete explanation as to what will happen next in the next appointment. We could not be happier and already Ive highly recommended a friend who has a kitten, to go to this Practise with her kitten. I am so pleased that we were lucky enough to find this Practise only about a 4 minute drive from our home. Many thanks to all the staff for making this visit as stress free as possible.

Victoria Lauwerys-Preston

2 months ago

Katherine Elias

4 months ago

Best Caring vets i have used. Highly recommend.

Steve Morgan

5 months ago

I've been a Heath Vets customer for years, but the quality has nosedived in the last year or so. Things like: not taking bookings properly and so I bring my cat to the practice to be told my booking wasn't booked properly and so I have to return another time; booking a check-up and a wellness check at the same time but they forget to do the latter; having one member of staff tell me that I can have two procedures booked on one day, only for another member of staff to tell me I can't... I'm genuinely considering changing vets at this point.

Willow X

Excellent service from the vet, staff are very nice

Jennifer Deegan

6 months ago

I recently took my dog to visit the vets and I couldn't be happier with the experience! From the moment we walked in, the staff were welcoming and attentive. The nurses were amazing with Paolo. They took the time to make him feel comfortable, which eased his anxiety and made the visit much more pleasant. The vet took the time to explain everything clearly. It was evident that the entire team genuinely cares about the wellbeing of their patients. Overall, it was a fantastic experience and I highly recommend this clinic to anyone looking for compassionate and professional care for their pets. Thank you for making our visit a positive one!