Companion Care (Cardiff) Ltd T/A Vets4Pets
#15 Vet in Cardiff, Glamorgan
Companion Care (Cardiff) Ltd T/A Vets4Pets – Vets in Cardiff
Clinic Overview
Companion Care (Cardiff) Ltd trades as Vets4Pets, and the practice is set up for both routine care and more advanced work, with an in-house lab, digital X‑ray, ultrasound/echocardiography, and access to a roaming CT scanner (per the practice website). It is also listed as a Veterinary Nurse Training facility.
Owners most often describe appointments where staff explain options clearly and help dogs feel settled (including a puppy whose owners were advised how to report a breeder for missing vaccination/microchip history). Several reviews also mention the team fitting appointments in with a dog’s background in mind. However, there are also stark negative accounts: one owner reports a cat became unwell after sedation and blood sampling with significant bruising, and another review alleges poor handling of an injured wild bird—so experiences appear mixed depending on the case and clinician.
Out-of-hours care is stated on the website as being provided by Valley Vets Hospital, with different fees for weekends and bank holidays.
Services
Services and facilities stated on the clinic website include
- •Consultations and nurse clinics (including a weight clinic and nutritional advice)
- •Dentistry
- •Soft tissue surgery and orthopaedics (examples listed include cruciate surgery and fracture repair)
- •Anaesthesia and an operating theatre
- •Diagnostic imaging: digital X‑ray, ultrasound, echocardiography, ECG, and a roaming CT scanner
- •In-house laboratory testing: biochemistry, haematology, electrolytes, and blood pressure monitoring
- •Hospitalisation facilities: hospital ward, isolation unit, and separate wards for cats and dogs
- •Cardiology and oncology (including chemotherapy & cancer treatment)
- •Blood transfusions (including “in house blood transfusions”)
- •Physiotherapy and laser treatment (including K‑Laser therapy)
- •Additional therapies listed: acupuncture, bronchoscopy, and medical leech treatment
- •Prescriptions and repeat prescription requests (via an online form, per the website)
- •Health plans (also referenced as “Complete Care Health Plan” on the website, with home delivery of flea/worm treatments mentioned, but no prices provided)
Emergency / out-of-hours: The website states out-of-hours care is handled by Valley Vets Hospital, with specific fees for weekends and bank holidays (amounts not provided in the available information).
Pricing
- •A cat owner review mentions agreeing to a blood test for close on to £300.
People
- •Rachel (role not stated): repeatedly praised for clear explanations, being friendly and professional, and helping a pet feel “completely at ease” during the visit (noted in duplicated recent reviews).
- •Reception team (not named): mentioned as fitting appointments in and being mindful of a dog’s background.
- •Discharging staff member (not named): in a spay review, the owner highlights detailed drop-off and discharge explanations, thorough answers to questions, and a supportive manner when the owner was emotional.
Reviews
Google rating: 4.5 stars from 234 reviews. “”
- •Communication and explanations: multiple owners describe vets/nurses taking time to explain what will happen and what owners need to do next (including guidance about reporting a breeder over missing vaccine/microchip history).
- •Handling anxious or young pets: owners mention pets being put at ease; one puppy is described as enjoying visits, and another dog reportedly became excited to go after positive experiences.
- •Surgery experience (spay): one owner describes clear instructions at drop-off and a careful discharge conversation, with questions answered in full.
- •Serious negatives raised by some owners: one report of a cat returning from blood sampling/sedation with significant bruising and later vomiting/unwellness, plus a complaint about delays and missed follow-up calls; another review alleges the clinic dismissed a wild bird’s obvious injury, leading the reviewer to seek a second opinion elsewhere.
Special Services
Animals Treated at Companion Care (Cardiff) Ltd T/A Vets4Pets
Animals We Treat
Companion Animals
Opening Hours – Companion Care (Cardiff) Ltd T/A Vets4Pets
Opening Hours
Hours
Reviews for Companion Care (Cardiff) Ltd T/A Vets4Pets
Note: Showing the 5 most recent Google reviews out of 234 we track in total. Recent reviews may not be representative of overall sentiment.
Rachael Fahey
2 months ago
Alexandra Meyer
2 months ago
I had such a great experience with Rachel at Cardiff Bay Vets. She was incredibly friendly, professional, and kind from start to finish. Rachel took the time to explain everything clearly, made my pet feel completely at ease, and showed such genuine care and compassion. It’s reassuring to know my pet is in such capable and caring hands. Thank you, Rachel, for going above and beyond — you’re a credit to the practice! The receptionists are always friendly and professional and always fit us in for an appointment knowing my dogs background. Thanks again.
Alexandra Meyer
in the last week
I had such a great experience with Rachel at Cardiff Bay Vets. She was incredibly friendly, professional, and kind from start to finish. Rachel took the time to explain everything clearly, made my pet feel completely at ease, and showed such genuine care and compassion. It’s reassuring to know my pet is in such capable and caring hands. Thank you, Rachel, for going above and beyond — you’re a credit to the practice! The receptionists are always friendly and professional and always fit us in for an appointment knowing my dogs background. Thanks again.
Jess
a month ago
My 17 week old puppy, Jett, has been very well looked after at every visit. They explained what I needed to do to report the breeder as Jett was vaccinated or microchipped when he came home. The vet nurses, vets and reception staff have been wonderful with Jett, and he loves visiting the vets. Thankfully my older dog, Shadow hasn't needed to go to the vet yet but I'm sure when he does he will also get the 5* treatment. Thankyou very much!
Jess
3 months ago
My 17 week old puppy, Jett, has been very well looked after at every visit. They explained what I needed to do to report the breeder as Jett was vaccinated or microchipped when he came home. The vet nurses, vets and reception staff have been wonderful with Jett, and he loves visiting the vets. Thankfully my older dog, Shadow hasn't needed to go to the vet yet but I'm sure when he does he will also get the 5* treatment. Thankyou very much!
Kacey
5 months ago
Me and my sister found an injured baby seagull with a very clear snapped wing. we took it to this vets and the vet said the seagull wasn’t injured and to put it back where we found it. after speaking to a few bird sanctuary pages we decided to get a second opinion who told us the wing was very clearly snapped and the vet who checked it out here was clearly being lazy. the seagull had to be put down but because of the lazy vet it had to suffer another day this place is disgraceful and uncaring.
Kacey
3 months ago
Me and my sister found an injured baby seagull with a very clear snapped wing. we took it to this vets and the vet said the seagull wasn’t injured and to put it back where we found it. after speaking to a few bird sanctuary pages we decided to get a second opinion who told us the wing was very clearly snapped and the vet who checked it out here was clearly being lazy. the seagull had to be put down but because of the lazy vet it had to suffer another day this place is disgraceful and uncaring.
mike welsh
10 months ago
My cat has been losing weight so I booked an appointment last Friday. After agreeing to a blood test for close on to £300 I was left in the waiting area for approx 40 minutes. The vet then came out and asked whether I’d agree to giving a sedative. I agreed and approximately an hour later got my cat back, shaved on both sides of the neck with a number of puncture marks, severely bruised and I was advised to rub some arnica cream into the area. On getting him home the cat was violently sick and unwell for 3 or 4 days and a week later really not himself. I rang this morning to be told that the vet had called me in the week and left a message on the answerphone (nothing on it), she would call me after 1.15pm. By 2pm no call so I went back. The tests showed no problem but on the sheet supplied we’re done and returned by Monday. I would never let this vet near my cat again! I feel so guilty for putting him through the hell that he has had, and would advise think very hard before using this practice.
mike welsh
a year ago
My cat has been losing weight so I booked an appointment last Friday. After agreeing to a blood test for close on to £300 I was left in the waiting area for approx 40 minutes. The vet then came out and asked whether I’d agree to giving a sedative. I agreed and approximately an hour later got my cat back, shaved on both sides of the neck with a number of puncture marks, severely bruised and I was advised to rub some arnica cream into the area. On getting him home the cat was violently sick and unwell for 3 or 4 days and a week later really not himself. I rang this morning to be told that the vet had called me in the week and left a message on the answerphone (nothing on it), she would call me after 1.15pm. By 2pm no call so I went back. The tests showed no problem but on the sheet supplied we’re done and returned by Monday. I would never let this vet near my cat again! I feel so guilty for putting him through the hell that he has had, and would advise think very hard before using this practice.
tam
a year ago
Lovely vets, made my little girl feel so comfortable she gets excited to go now! Update: I got my dog spayed here, and I cannot thank the lovely lady who discharged her enough. When dropping her off in the morning, she explained everything I needed to know. When I picked her up she went through everything, answered all the questions I had, and didn’t make me feel silly for being emotional. My little dog is my whole world, and after some previous dogs of mine had bad experiences with the vets they went to I was very nervous about this process. The staff here are wonderful, and I wouldn’t dream of taking her anywhere else. Thank you all for looking after my little Gwenllian ♥️
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