Companion Care (Cardiff) Ltd T/A Vets4Pets

- Recent positive feedback often focuses on helpful, caring staff, with owners saying the team takes pets seriously and makes difficult visits feel more manageable. - Several reviews describe clear communication and reassuring handling, especially for puppies and dogs that may need a bit more sensitivity around appointments. - Named staff receive warm mentions, including Rachel, Alec, Ruby, Luna, Gemma, and Danielle.

Services

•Routine care and clinics: consultations, nurse clinics, weight clinics, nutritional advice, prescriptions, repeat prescription requests, and health plans.
•Surgery and procedures: dentistry, soft tissue surgery, orthopaedics including cruciate surgery and fracture repair, anaesthesia, and an operating theatre.
•Diagnostics and monitoring: digital X-ray, ultrasound, echocardiography, ECG, a roaming CT scanner, in-house laboratory testing, and blood pressure monitoring.
•Hospital and advanced support: hospitalisation facilities, an isolation unit, separate cat and dog wards, blood transfusions, cardiology, oncology, and chemotherapy/cancer treatment.
•Rehabilitation and additional therapies: physiotherapy, K-Laser therapy, acupuncture, bronchoscopy, and medical leech treatment.
•Examples mentioned by owners: puppy visits involving vets, nurses, and reception staff; blood testing and sedation; and surgical aftercare following a dog spay. Recent reviews also describe repeat visits for French bulldogs and routine support for young dogs.
•Emergency / out-of-hours: the website states out-of-hours care is handled by Valley Vets Hospital, with different fees for weekends and bank holidays.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Reviews do not show a strong consistent pricing theme, though one older reviewer mentioned a blood test costing close to £300, and one recent complaint felt the practice was too focused on money.

People

•Rachel is repeatedly praised for being friendly, professional, clear in her explanations, and good at helping pets feel at ease.
•Alec is singled out in a recent review as an “incredible vet”.
•Ruby and Luna are thanked by name on reception, with owners describing the front-desk team more broadly as friendly, helpful, and accommodating.
•Gemma and Danielle are mentioned positively among the nursing team for their professionalism and care.
•An earlier review also praised an unnamed staff member for reassuring explanations at admission and discharge after a spay. One negative review names veterinary nurse Kia Drewen in connection with a disputed pre-breeding testing appointment.

Reviews

Google rating: 4.5/5 from 243 reviews.

•Recent positive feedback often focuses on helpful, caring staff, with owners saying the team takes pets seriously and makes difficult visits feel more manageable.
•Several reviews describe clear communication and reassuring handling, especially for puppies and dogs that may need a bit more sensitivity around appointments.
•Named staff receive warm mentions, including Rachel, Alec, Ruby, Luna, Gemma, and Danielle.
•Negative reviews are in the minority but include concerns about a breeding-related testing appointment, a cat’s blood test and sedation experience with follow-up concerns, and isolated complaints about wildlife handling and feeling the practice was too money-focused.

Viktorija

2 months ago

Disappointing experience with the veterinary nurse Kia Drewen Today we had our second appointment with the same veterinary nurse, which unfortunately left us feeling very disappointed and dismissed. The appointment was originally booked for a blood sample to carry out the tests required before breeding our Abyssinian cat. However, during our previous visit, we were not asked in detail what the blood sample was actually required for — we were simply advised to book another appointment. After doing our own research and obtaining further information, we discovered that the genetic tests we require for breeding can also be performed using a saliva/cheek swab rather than a blood sample. We were very pleased to hear this, as naturally we wanted to choose the least stressful option for our cat. However, during today's appointment, the nurse went away to discuss the situation with the wider team and then returned to tell us that even taking a saliva sample would not be possible without sedation/anaesthesia because, in her view, our cat's temperament was too “sassy”. What concerned us most was that our cat had not even been taken out of her carrier during this appointment. She was not handled, examined or given an opportunity to demonstrate whether a simple swab could actually be taken. Therefore, we found it difficult to understand how such a definite conclusion could be reached without first assessing her. The conversation then moved away from the reason for our appointment. We were given unsolicited advice about breeding and were told that the nurse would not recommend breeding our cat. We respect that veterinary professionals may have concerns and are entitled to express them when clinically relevant; however, we had attended specifically to arrange the required pre-breeding testing, not to seek an opinion on whether we should breed her. We were eventually advised to arrange a separate consultation and then book yet another appointment before proceeding further. Unfortunately, we left feeling that instead of being supported through the appropriate health-testing process, barriers were being placed in front of us without our cat even being assessed during the appointment. We are responsible owners and our reason for requesting these tests in the first place is precisely because we want to approach breeding responsibly, ensure the appropriate genetic screening is completed and prioritise our cat's welfare. Based on our experience, I would advise other owners seeking pre-breeding testing to clearly confirm in advance exactly which tests and sample types the practice is willing to perform, and whether the practice is comfortable supporting responsible breeding cases. Our experience left us feeling that breeding-related enquiries were discouraged rather than professionally supported through the appropriate health-testing process.

Note: Showing the 10 most recent Google reviews out of 243 we track in total. Recent reviews may not be representative of overall sentiment.

Wayne Perkins

1 month ago

Staff are extremely helpful, obviously deeply care about the animals that visit during their time of need. They made Cyril , myFenchie, and I feel important and cared for. Would and have recommended the staff at Cardiff bay to all of my fellow pet parents . Thankyou again for taking the care if my boy as seriously as any pet parent would. Regards. WAYNE AND CYRIL 🙏🙏

Jim Cardy

Really happy with the service we receive. Would recommend to others.

Helen McCarthy

Do not register your pets with this practice if you care for them, they only care about the money they can get from you!

Stacey Merriman

Honestly my frenchies are regulars (not through choice) the staff are just incredible. From the reception staff Ruby, Luna etc to the nurses Gemma, Danielle etc to Alec the incredible vet. Thank you so much for always making my fur babies better. All of you make awful situations so much better as you handle it with such professionalism and care. Thank you, we appreciate you so much :) and thank you for loving my fur babies just as much as me x

Rachael Fahey

11 months ago

Alexandra Meyer

I had such a great experience with Rachel at Cardiff Bay Vets. She was incredibly friendly, professional, and kind from start to finish. Rachel took the time to explain everything clearly, made my pet feel completely at ease, and showed such genuine care and compassion. It’s reassuring to know my pet is in such capable and caring hands. Thank you, Rachel, for going above and beyond — you’re a credit to the practice! The receptionists are always friendly and professional and always fit us in for an appointment knowing my dogs background. Thanks again.

Jess

1 year ago

My 17 week old puppy, Jett, has been very well looked after at every visit. They explained what I needed to do to report the breeder as Jett was vaccinated or microchipped when he came home. The vet nurses, vets and reception staff have been wonderful with Jett, and he loves visiting the vets. Thankfully my older dog, Shadow hasn't needed to go to the vet yet but I'm sure when he does he will also get the 5* treatment. Thankyou very much!