Dog & Cat Vets in Cardiff

## Summary Stone Court Vets is an **independent, vet-owned practice**. The website says you’ll “always see the same vets,” and reviews back up a **continuity + time** approach: owners repeatedly mention appointments feeling **unrushed** and pets being handled calmly during stressful situations. Recent reviews describe **same-day/urgent care** (a short-notice emergency visit; being seen straight away after a dog bite) and vets who **listen and explain thoroughly** (e.g., “very thorough and thoughtful,” “has a lot of time to listen”). One reviewer also contrasts it favourably with a “different chain veterinary practice,” saying they didn’t feel “ripped off,” while another specifically notes **appointments being on time**. ## Services - **Urgent/same-day appointments:** mentioned for a “short notice emergency appointment,” and being “seen straight away” after a dog bite. - **Care for cats and dogs:** cats are explicitly mentioned; multiple dog cases are described (including a greyhound, labrador, and Great Dane). - **Treatment for injury/trauma:** dog bite case reported as handled quickly and calmly. - **Support for dogs eating foreign objects:** one owner describes repeat visits when their Labrador eats things he shouldn’t, with the clinic sorting it “quickly.” - **End-of-life care/euthanasia:** a review describes vet Jane and vet nurse Ness helping a dog “over the bridge.” ## People - **Fiona (vet):** mentioned in multiple reviews as “very thorough and thoughtful” in an emergency visit, and as taking time to listen when treating cats; also thanked for managing a dog bite case where the owner felt reassured. - **Jane (vet):** specifically thanked for end-of-life care for a dog. - **Ness (vet nurse):** named alongside Jane for end-of-life support. ## Reviews **5.0 stars from 52 reviews.** The latest written reviews describe urgent access when needed, unrushed consults, and calm handling in stressful situations. “Themes below are drawn from the latest written reviews available to us.” - **Fast help when something goes wrong:** short-notice emergency appointment; “seen straight away” after a dog bite. - **Time and attention in consults:** owners say they “never feel rushed,” and mention thoroughness and listening. - **Reassurance during stressful events:** dog-bite care described as calm and professional, leaving the owner feeling reassured. - **Perceived fairness about costs:** one reviewer says they’re “not out to rip off pet owners” (presented as the reviewer’s view). - **Practical reliability:** one owner notes appointments have “always been on time.” - **End-of-life support:** one review highlights compassionate euthanasia support from a vet and vet nurse.

## Summary Origin Vets Clinic Ltd is an **independent** practice focused on **cats, rabbits, small mammals, and exotic pets**. The website highlights dedicated cat and exotic teams plus formal cat/rabbit accreditations, and recent reviews consistently describe a **calm, clean clinic environment** and **unhurried consults with detailed explanations**. Specific examples in reviews include **rabbit spays/castration planning**, treatment of a **hamster with antibiotics and pain relief**, **neutering for an exotic species (skunk)**, and **a follow-up phone call with an evening update** after a visit. ## Services - **Cat care** - Feline vaccines (website) - Feline neutering (website) - Feline dental procedures (website) - **Rabbit care** - Rabbit spays (review: “spayed all 6 of my bunnies”) - Pre-castration consultation for rabbits (review) - **Exotics / small mammals** - Consults and treatment for small mammals (review: hamster exam with antibiotics and painkillers) - Neutering in an exotic pet (review: pet skunk) - Reptile consult including end-of-life care/euthanasia (review: chameleon; private room mentioned) - **Appointments and follow-up** - Follow-up appointment after vaccinations mentioned (review) - Vet called with an evening update after a visit (review) ## People - **Dr Sophie Jenkins** (named on the website; also mentioned in reviews) - Seen in an in-depth discussion during a reptile appointment, supporting an owner-led decision for euthanasia (review). - **Jenny** (vet; from reviews) - Mentioned examining a “grumpy” hamster, prescribing **antibiotics and painkillers**, giving **lots of advice**, and not rushing the consult (review). - Described as explaining things clearly and providing an **evening phone update** (review). - **Adina** (described as a “veterinary practitioner” in a review) - Mentioned for empathetic handling during euthanasia, including arranging the pet “so prettily” afterwards (review). - **Claire Lewis RVN** and **Liz Simpson RVN** (named on the website; roles listed there). ## Reviews **Google rating: 4.8 stars from 132 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Calm, low-stress experience is repeatedly mentioned: pets given time to settle/explore; owners describe a relaxing environment. - Clear communication and thoroughness: detailed advice, explanations, and “no rush” consults are noted. - Follow-up and updates: one owner mentions an **evening phone call** with updated information; another mentions a **follow-up appointment** after vaccinations. - Strong exotics/small mammal focus in real cases: hamster treatment (antibiotics/pain relief), chameleon end-of-life care with a private room, and skunk neutering. - Practical realities of urgent care: one review notes a **wait due to an emergency**, alongside feeling welcomed and supported.

## Summary Valley Veterinary Hospital describes itself as a modern veterinary hospital providing its own 24-hour emergency service all year, alongside routine care, an in-house exotics service, rehabilitation and referral services. The website also notes Gold status from the Rabbit Welfare Association and Fund, and a purpose-built hydrotherapy room. From the latest reviews, owners most often describe urgent and out-of-hours visits (including middle-of-the-night emergencies and end-of-life appointments) where they were seen quickly and given time and support. Exotics care is a recurring theme too, including long-term guinea pig care and cockatiel appointments with Dr Tariq, and rehab treatments such as infrared laser for arthritis. One recent reviewer strongly disagrees with the practice’s advice given about a baby pigeon, describing it as lacking empathy. ## Services - **24-hour emergency care (in-house):** The clinic states it runs its own 24-hour emergency service 365 days a year; reviews mention middle-of-the-night and bank-holiday emergencies being handled. - **Routine pet care:** Listed on the clinic website (no specific routine services detailed in the inputs). - **Exotics service (in-house):** The website lists an in-house exotics service; reviews specifically mention **guinea pigs** and a **cockatiel** being seen by the Exotic Team/Dr Tariq. - **Rabbit care:** The website states **Gold status by the Rabbit Welfare Association and Fund**. - **Rehabilitation:** The website lists rehabilitation services and a **purpose-built hydrotherapy room**; reviews also mention **infrared laser treatment** used for arthritis. - **Referral services:** Listed on the website; one review describes an emergency case (IVDD with sudden paralysis) being dealt with swiftly and transferred for surgery within hours. ## People - **Dr Tariq:** Mentioned multiple times for exotics appointments (guinea pigs and a cockatiel). Reviewers describe him as “exceptionally knowledgeable and kind.” - **Nichi (physio):** Recommended in one review; mentioned in connection with arthritis management and **infrared laser treatment**. - **Nia:** Mentioned by name during an early-morning euthanasia visit; the reviewer valued being allowed “as much time as we needed.” - **Tricia (vet):** Thanked by name for compassionate support during an out-of-hours euthanasia appointment (the veterinary nurse on duty is also thanked but not named). ## Reviews **4.0 stars from 221 reviews.** Themes below are drawn from the latest written reviews available to us. - **Out-of-hours and emergency care is frequently highlighted**, including late-night visits, bank-holiday emergencies, and being seen quickly for injuries (e.g., paw injury from glass; bleeding nail cut too short elsewhere). - **End-of-life appointments are described in detail**, with multiple reviewers emphasising compassion and being given time during euthanasia visits. - **Exotics and rehab feature strongly in recent feedback**, including long-term guinea pig care, a cockatiel visit, and infrared laser treatment for arthritis. - **A clear negative outlier report exists:** one reviewer criticises advice given about a baby pigeon (describing the guidance as unethical and lacking empathy), which conflicts with many other reviews describing compassionate care.

## Summary Cardiff Ely Vets4Pets Ltd is a **Vets4Pets** practice described on its site as **locally owned**. The clinic presents itself as a **modern, well‑equipped** small‑animal practice for **dogs, cats and rabbits**, with on‑site diagnostics (including an **in‑house lab**, **digital X‑ray** and **ultrasound**) and facilities such as **separated dog & cat wards** and an **isolation unit**. In the latest reviews available to us, owners repeatedly describe **compassionate support in difficult situations**, including **euthanasia/end‑of‑life care**, plus examples of **urgent assessment and ongoing updates** (for example, a cat brought in after a suspected road traffic accident). ## Services From the clinic website summary, services and facilities mentioned include: - **Diagnostics & monitoring** - **In-house laboratory** testing: **biochemistry, haematology, electrolyte assessment** - **Blood pressure monitoring** - Imaging: **digital X‑ray**, **dental X‑ray**, **ultrasound** - **Surgery & anaesthesia** - **Anaesthesia** - **Soft tissue surgery** - **Operating theatre** - **Dentistry** - **Dentistry** and **dental X‑ray** - **Cancer care** - **Chemotherapy & cancer treatment** - **Preventive/routine care & clinics** - **Microchipping** - **Nurse clinic** - **Weight clinic** - **Nutritional advice** - **Health plans** (details/prices not provided in the inputs) - **Medicines & paperwork** - **Pharmacy/medication**, **prescriptions** - **Pet passport / animal health certificate** - **Infection control / wards** - **Isolation unit** - **Separated dog & cat wards** - **Out-of-hours care** - The website states **out of hours care is provided by Valley Veterinary Hospital**, with **specific fees for weekends, bank holidays, and overnight** (amounts not provided in the inputs). What’s specifically described in recent reviews: - **Urgent assessment and treatment** for a cat after a suspected car accident, with **frequent updates** and clear explanations (review mentions vet **Hannah** taking the cat straight away). - **Orthopaedic-type surgery** is referenced by an owner whose dog had an **operation on a back leg** at the practice. - **End-of-life care/euthanasia support** is mentioned multiple times, including helping a dog “have a dignified end”. ## People Named team members from the practice website: - **Hannah Paley** (Practice Owner & Veterinary Surgeon) — mentioned by name in a review as the vet who **took a cat straight away** for assessment after a suspected road traffic accident, with the owner describing clear **answers and solutions** and regular updates. - **Veronica Requery** (Veterinary Surgeon) - **Danielle Chase** (Head Registered Veterinary Nurse) - **Rae Jenkins** (Registered Veterinary Nurse) - **Em** (Registered Veterinary Nurse) - **Toria Chennells** (Student Veterinary Nurse) How owners describe the team in the latest reviews available to us: - **Reception team**: repeatedly described as **welcoming, chatty and kind**, including during difficult/traumatic visits. - **Vets and nurses**: owners mention staff being **patient with challenging dogs** (one owner says other vets couldn’t examine their aggressive dog, but this team could) and making a fuss of cats to help them settle. - **Follow-up kindness**: one owner reports receiving a **condolence card and seeds** after their dog was put to sleep (the euthanasia happened out of hours, not at this clinic). ## Reviews **4.3 stars from 291 reviews.** Themes below are drawn from the latest written reviews available to us. - **Support in emergencies/urgent concerns:** examples include being **registered quickly**, seen promptly, and kept **updated constantly** during treatment. - **Compassion around end-of-life care:** multiple owners describe help with a **dignified goodbye**, and staff being notably kinder than previous practices during traumatic visits. - **Handling nervous or “aggressive” dogs:** one owner says staff were **patient**, able to **examine** their dog when others couldn’t, and the dog behaved differently with them. - **Welcoming atmosphere:** several reviews mention reception and clinical staff making owners and pets feel **welcome and reassured**, including making a “big fuss” of cats and not treating large dogs with fear.

## Summary Ownership (independent vs corporate group) isn’t stated in the information provided. The clinic’s website says it has been caring for pets since **1997**, and reviews describe a practice set up for both **routine care and time-sensitive problems**, with owners mentioning **urgent/emergency appointments** as well as boosters and first visits. Concrete details owners repeatedly mention include: - **Appointments usually available** and **helpful advice given over the phone** (as reported by reviewers). - A **separate waiting area for cats**, aimed at keeping cats away from dogs during visits. - Procedures and handling such as **dental extractions (multiple teeth removed)**, **booster vaccinations**, and **claw clipping** during a consult. - Support with difficult decisions, including **euthanasia**, described as handled with dignity by the vet and nurses. ## Services Services and capabilities explicitly referenced in the website/clinic data or reviews include: - **Routine appointments** (including **booster vaccinations**). - **Dental work**, including **tooth extractions** (one owner mentioned a cat having **five teeth removed** previously). - **Nail/claw clipping** during an appointment. - **Urgent and emergency appointments** (owners describe being seen for emergencies). - **Euthanasia** support (owners describe a dignified, thoughtful process involving vets and nurses). - Help with a **lost cat** situation (a reviewer describes the clinic assisting them in finding the cat’s owner). - **Veterinary Nurse Training facility** (listed in the clinic’s structured data). ## People Named individuals are limited in the material provided: - **Rhian** (role not stated): mentioned for being **patient with a cat** who had previously undergone a difficult dental procedure (tooth extractions), and for handling a **booster appointment** calmly enough that the cat “didn’t even murmur,” according to the owner. More generally, reviewers repeatedly mention the **reception/admin team, nurses, and vets** together—highlighting: - **Clear, helpful phone advice**. - **Supportive communication during emergencies**, including reassurance to an owner who said they were panicking. - **Gentle handling** during first visits (one owner describes the vet cuddling their kitten to reassure her and clipping claws successfully). ## Reviews **4.6 stars from 103 reviews.** Themes below are drawn from the latest written reviews available to us. - **Access and responsiveness:** owners mention advice given over the phone and that appointments are “usually available,” including for urgent situations. - **Emergency/urgent care experiences:** multiple reviews describe being seen for emergencies and feeling both pet and owner were looked after during stressful events. - **Cat-friendly details and handling:** a separate cat waiting area is specifically mentioned; owners describe calm, confidence-building handling with kittens and nervous cats. - **Range from routine to complex:** reviews reference boosters, claw clipping, dental extractions, and end-of-life care, with staff described as professional and understanding across these situations.