Excellent place twinned with Marlborough rd.
Really friendly and knowledgeable staff. Always had a good visit with them
So disappointed in this practice, which is very sad because I have been taking my dog there for years. Spoke to a lady at the practice on the phone last year asking if my pet is exempt from the vaccines due to him having a seizure after it. They confirmed to me that he is actually immune for having 5 years worth anyway and that they will stop the vaccine reminders. I asked repeatedly if this will affect his insurance, she said no it won’t and that they will put it on his notes. 9 months later, when asking for exemption letter for new insurance company, they have no recollection of this conversation. They completely deny the conversation even happening which is mind boggling because they have stopped sending me vaccine reminders, yet can’t trace the call? When complaining, I received a letter basically saying the conversation didn’t happen, they wouldn’t advise this yet cannot explain why they stopped sending me vaccine reminders. Time to change vets, hopefully to one that takes accountability and won’t go back on their word. Also one that keeps my pet’s notes up to date. This probably explains why when he was last seen, the vet asked if she could give him a treat.. I had to say no because he has liver problems to which she said ‘oh yes’. Complete lack of trust with this vets now, what a shame.
I’d like to thank this vets for the wonderful service I got when my dog had to be put down today, they were absolutely brilliant, so caring, thank you for everything. Anna Jones-Gerrard, Jacko x
This practice gave us mixed information and radically overcharged us at every step. They care about money over than the animals and take advantage. Avoid this vets at all costs. They will rob you blind and provide unclear information at point of service. In my opinion practices like this should be shut down and prosecuted.
My wife took my beloved Soks to this practice because he had a distended stomach and had stopped eating solid food for three days. He had lost half a kilo in weight and had resorted to lying in a very small box looking sad. He wanted liquids but could only drink the smallest amount before collapsing back into his box.
It seemed obvious that he was harbouring some sort of gastro blockage or severe intestinal infection and we needed it diagnosed urgently.
My wife took him to Petherton as the vet who treated him at our local Marlborough vets a few weeks earlier for incontinence and bowel obstruction was working there now and they suggested she would have a handle on his problems. It was clear to me that his previous and current symptoms were linked so my wife insisted they do a X-Ray and any necessary tests to finally diagnose and treat the problem. We left him there for four hours during which time they ran up a bill of £1588 for an X-Ray, which they admitted wouldn’t have shown anything, an ultra Sound printed out on a flimsy sheet of thermo paper that revealed a huge black mass in his stomach area. They had administered three tablets and an injection with no apparent impact. The vet admitted she had no idea what was causing the problems, although she did say it could be lots of things, presumably to cover for her complete lack of knowledge. We were told to take him away as they were closing. Soks was in great pain when we brought him home on Friday evening... We were told if we wanted him monitored over night we could take him to Valley Vets many miles away and have him admitted. If his non eating persisted they suggested we treat him with hunger stimulants which we could buy on line. Incredible!
We were told that Valley Vets would conduct more tests, presumably because they would want to find out what the black mass was but it would be expensive as this was an out of hours surgery. I was told they would pass on the case file to them. After my wife brought the cat home it was obvious he had deteriorated greatly while in their care. I rang the practice before they closed and asked them to justify their enormous bill. It’s incredible these people can levy a bill like this and not have the courtesy to itemise it as soon as you say “we have insurance”. They promised to send us an itemised bill by the end of the day.
If you live in Cardiff and you are referred to, or choose to take your beloved animal to this practice, I strongly advise you to think again. They display near zero humanity and the people involved in our visit were inexperienced.
My wife took my beloved Soks to this practice because he had a distended stomach and had stopped eating solid food for three days. He had lost half a kilo in weight and had resorted to lying in a very small box looking sad. He wanted liquids but could only drink the smallest amount before collapsing back into his box.
It seemed obvious that he was harbouring some sort of gastro blockage or severe intestinal infection and we needed it diagnosed urgently.
My wife took him to Petherton as the vet who treated him at our local Marlborough vets a few weeks earlier for incontinence and bowel obstruction was working there now and they suggested she would have a handle on his problems. It was clear to me that his previous and current symptoms were linked so my wife insisted they do a X-Ray and any necessary tests to finally diagnose and treat the problem. We left him there for four hours during which time they ran up a bill of £1588 for an X-Ray, which they admitted wouldn’t have shown anything, an ultra Sound printed out on a flimsy sheet of thermo paper that revealed a huge black mass in his stomach area. They had administered three tablets and an injection with no apparent impact. The vet admitted she had no idea what was causing the problems, although she did say it could be lots of things, presumably to cover for her complete lack of knowledge. We were told to take him away as they were closing. Soks was in great pain when we brought him home on Friday evening... We were told if we wanted him monitored over night we could take him to Valley Vets many miles away and have him admitted. If his non eating persisted they suggested we treat him with hunger stimulants which we could buy on line. Incredible!
We were told that Valley Vets would conduct more tests, presumably because they would want to find out what the black mass was but it would be expensive as this was an out of hours surgery. I was told they would pass on the case file to them. After my wife brought the cat home it was obvious he had deteriorated greatly while in their care. I rang the practice before they closed and asked them to justify their enormous bill. It’s incredible these people can levy a bill like this and not have the courtesy to itemise it as soon as you say “we have insurance”. They promised to send us an itemised bill by the end of the day.
If you live in Cardiff and you are referred to, or choose to take your beloved animal to this practice, I strongly advise you to think again. They display near zero humanity and the people involved in our visit were inexperienced.
A lost cat came to our house last night and didn't want to leave. With no experience of pets before we rang a few places including RSPCA to rescue it but no support. Finally we called Petherton today. They scanned the cat for microchip and reunited it with the owners. Extremely polite and helpful staff. Thanks
A lost cat came to our house last night and didn't want to leave. With no experience of pets before we rang a few places including RSPCA to rescue it but no support. Finally we called Petherton today. They scanned the cat for microchip and reunited it with the owners. Extremely polite and helpful staff. Thanks
