Petherton Veterinary Clinic - Rumney, located in Cardiff, has garnered a mixed reputation based on customer reviews and ratings. On Google Maps, the clinic boasts a solid 4.5-star rating from 135 reviews, indicating a generally positive perception among many clients. However, individual experiences vary significantly.

Positive feedback highlights the clinic's compassionate and professional staff. Reviewers have praised specific veterinarians, such as Emma, for their exceptional care and empathy during difficult times, such as euthanasia or treatment of injured pets. One reviewer expressed gratitude for the clinic's assistance in reuniting a lost cat with its owner, emphasizing the staff's helpfulness and politeness.

In contrast, other reviews point to concerning experiences. Negative feedback includes serious allegations of negligence and inadequate care, with two reviewers describing distressing experiences that allegedly resulted in worsened conditions or, tragically, the death of their pets. These reviews criticize the clinic for poor communication, questionable treatment decisions, and high costs without transparent billing.

Petherton Veterinary Clinic also functions as a veterinary nurse training facility, which may contribute to the range of experiences reported by customers. While the clinic's overall rating suggests a good level of service, potential clients might want to consider both the positive and negative feedback to make informed decisions about their pet's care.

Pricing information is not transparently available, and a significant concern from a negative review involved a high bill without immediate itemization. As such, potential clients may wish to inquire about costs upfront.