Marlborough Road Veterinary Centre

ABSOLUTELY TERRIBLE. Vet?! it’s more like dealing with salesmen whose sole intention is to try to convince you to join their monthly payment plan program. The Vet seemed to have 0 passion, kept asking me to hold my Cat (My Cat is not vicious at all. In fact, he listens to my commands like a dog he’s so well trained) I understand it’s needed at times for things like applying medicine, which Is usually when other Vets ask, but this ‘vet’ requested it for almost every task. I’ve never seen a vet so un passionate before. I travel around the world with my Cat so his vaccinations/medicine history in his passport are various different brands, when I asked if a vaccination was the same as what I initially thought I needed, her response was that she doesn’t know what it is - 1. The chemical name is there, surely a vet would have some sort of knowledge even if the manufacturer is different. 2. There’s a computer behind you, you can Google it or use a vet medicine database that I’m sure you have access to. Not just stare & say ‘I don’t know’ until you finally figure out that you have a computer behind you & search for it. It’s not rocket science. When I asked to check his eyes and eyebrows for things I noticed, answers like ‘it’s probably fine’ IS NOT THE REASON I CAME TO A VET FOR! I am back to my hometown with a Cat that travels & should be examined thoroughly, not just a few glances & feels that was probably less than 2 mins in total. This whole organisation should be ashamed of themselves, they clearly just mass produce or recruit ‘Vets’ to be a part of their soulless pyramid membership program scheme, opening branches around the country. You are dealing with living beings not products. Update 11/08/26: The response of the Vets says it all : "I can confirm we are not part of a pyramid scheme. Please can we ask you to make contact with our practice by either calling, emailing or via the ‘Contact Us’ section on our website, so that we can look into your concerns further" So Incompetent that they can't even work out who wrote this review and are ASKING ME to contact THEM. You can't even make this up anymore, Unbelievable. I don’t want a refund so Don’t bother contacting me, I won’t delete this review even if you offered me 10k

Lovely bedside manner and reassuring throughout entire process - can’t fault Marlborough Vets! Ripley says thank you for looking after her during her X-Rays 🐾

My dog bin there yrs they are very nice staff very helpful

I have always had a great experience with Marlborough. Whilst a little bit more expensive than some, they are incredibly responsive - and always very quick to just give advice/help etc over the phone or email, rather than you needing to go in. Shout out to Ross for his treatment of our cat Nando! Brilliant service.

Awful management. The vets and secretaries are very nice, kind and, where possible, helpful, but mostly rushed. Don't usually write reviews, particularly negative ones, but I've been amazed at both the lack of care and interest in service from this company's management. From my experience over the last few years, they're only interested in the bottom line and neglectful of both pet and customer care. Update: when I file a complaint to this vet practice, which I expected they would deal with professionally, they responded with the management terminating services to me and my cat. Hilarious and sinister!

I have just been for an initial health check - Great advice, friendly staff, overall a positive experience!! The receptionist and clinician (Abbie) were lovely and incredibly helpful, thank you!

They advised my poorly cat required over night care from Valley Vets. When I got my cat to Valley Vets they were shocked at how little was done at Marlborough Road Vets to sustain my little ones health. Sadly she passed away later that night. After taking my complaint to them they denied any wrong doing but I had this direct from professionals that they had not done enough. Shame on you Marlborough Vets. I now take my cats elsewhere. In response to your reply. You apparently looked into it after my complaint and found no wrong doing. But that's a little like a child marking their own homework. This is my review and it stands.

They failed to send an order number with a prescription so my order was lost and offered to provide the medication for £250 . It cost £49 online. I made a complaint about their carelessness so they decided the trusting relationship was broken and withdrew veterinary services. I had to cancel the healthy pet plan therefore and they gave me a bill for £172 for 4 flea tablets and 1 worm tablets as they'd given me extra supply for 2 pets. 6 tablets are £38 on line. No regard for the welfare of either of my pets just regard for profit. They charged me £15 for 10mls paracetamol when I first went there so I decided to purchase online which they obviously had a problem with as no huge mark up for them.the practise manager has no animal care background and has zero concern or understanding of pet owners. Avoid buying anything off them their mark up is 3 times and whatever you do don't complain or make any suggestions of how to improve their service they're never wrong

I had a terrible experience with this practice! Approximately 4 years ago I had booked my cat for neutering and microchip. I arrived on the day at the time I was given and was told I had come too late and would have to rebook. I explained to the receptionist this was the time I was given when booking on the phone but she was not interested and I had to rebook. My cat gets very anxious when travelling and I made them aware of this. After his procedure the following week, I collected my cat but when we got home I realised a cannula was left in his paw and was bleeding heavily. I immediately called them and after a few hours a veterinarian nurse came to my home to remove it. It was a terrible experience and an unacceptable negligence on their part. Fast forward 4 years, I had called them a few weeks ago as I am getting ready to move homes and couldn’t find the details of my cat’s microchip to change the address. I was told they had since changed their systems and could not find the details of my cat’s microchip. I was asked to bring him in so the microchip could be scanned. Last week I went to their sister branch in Newport road where my cat (who is extremely anxious to travel) was scanned and it turned out HE WAS NEVER MICROCHIPPED! My Siamese cat has been walking around unchipped for 4 years! Moreover, I was told I had to pay if I wanted him microchipped on the day!!! I had paid for this the first time and was outraged but to avoid having to make him travel one more time I had paid again and had him microchipped. They were unable to offer an explanation as to what happened as they could see he was initially booked in for neutering and microchip. This is unacceptable and absolutely disgusting. Please avoid this place at all costs!