Marlborough Road Veterinary Centre in Cardiff offers a range of veterinary services, notably functioning as a Veterinary Nurse Training facility. The clinic has a Google Maps rating of 4.3 stars based on 226 reviews, reflecting a mixed customer experience.

Among the five detailed reviews, feedback is polarized. A positive review highlights the commendable care provided by vets Ross and nurse Steph, particularly for rabbit neutering, emphasizing their warmth and support. However, the negative reviews present serious concerns. One reviewer recounts an appalling experience marked by insincerity and lack of empathy from staff, leading to a recommendation to seek services elsewhere. Another review criticizes the management for prioritizing profits over care, reflecting a decline in service quality over the years.

A veterinary professional shares concerns about medication mismanagement and communication issues, which led to a significant increase in prescription costs and dissatisfaction with the clinic's handling of a cancer diagnosis. A more severe complaint accuses the clinic of negligence, resulting in the death of a beloved pet due to inappropriate medication and poor handling of the situation, ultimately recommending others to avoid the clinic.

The reviews highlight a significant disparity in customer satisfaction, with specific incidents of miscommunication and perceived negligence overshadowing the clinic's overall rating. Despite the presence of some dedicated staff, these detailed accounts suggest potential systemic issues within the management and operation of the clinic, urging potential clients to consider these experiences when choosing veterinary care.